Building a one-stop insurance platform to support Chongqing enterprises’ international expansion.

March 12, 2026

People's Network-Chongqing Channel

1662

Guide

Highlights at a glance

In order to support the construction of a comprehensive inland opening hub, the Chongqing Branch of Pacific Property Insurance Co., Ltd. has innovated and created an insurance one-stop service platform serving the "Chongqing New Europe" and the new western land and sea channel. The platform provides solid risk protection through three core measures: first, to establish an overseas claims service network and set up service points in 15 countries and regions such as Thailand and Singapore to form a closed-loop service covering countries along the corridor and realize two-way insurance protection; second, to optimize claims service procedures, compile bilingual operation manuals and put claims functions in front of them, at the same time, with the help of big data, artificial intelligence and other technologies, the traditional 7 links are reduced to 3, and OCR technology is applied to automatically process information, thus greatly shortening the claim settlement period for small cases from 30 days to 7 days. The third is to provide "advance compensation" plan guarantee, establish a three-level plan to ensure advance compensation for major cases within 72 hours, and start the overseas recovery mechanism simultaneously. Up to now, the platform has provided more than 600 billion yuan for 42000 China-Europe trains and more than 45 billion yuan for 37000 new western land-sea channel trains, effectively helping the steady development of "Chongqing enterprises going to sea" and cross-border logistics.

　　Focusing on the mission of building a comprehensive inland open hub, Pacific Property Insurance Co., Ltd. Chongqing Branch has innovatively proposed measures such as co-establishing overseas claims agents and deepening technological empowerment to build the "'Yuxinou' and Western Land-Sea New Corridor Insurance One-Stop Service Platform," providing solid risk protection services for corridor logistics.

　　As of now, the "Insurance One-Stop Service Platform" has cumulatively provided risk protection of over 600 billion yuan for 42,000 trips of China-Europe freight trains and over 45 billion yuan for 37,000 trips of Western Land-Sea New Corridor trains.

　　Establish an overseas claims service network. In collaboration with core clients, select international institutions such as Amur Maritime Inspection Company to set up claims service points in 15 countries and regions including Thailand, Singapore, Oman, and Saudi Arabia, forming a service loop covering the three main routes of the Western Land-Sea New Corridor (Chongqing-Guangxi-ASEAN, Chongqing-Yunnan-Myanmar, Chongqing-Guizhou-Beibu Gulf) and countries along the 'Yuxinou' route, achieving full coverage of two-way insurance protection from "shipping out" to "shipping back."

　　Optimize claims service procedures. Compile a bilingual Chinese-English "Cross-Border Claims Standardized Operation Manual," bringing forward functions such as claims data collection and preliminary assessment to the overseas agent stage, achieving a one-stop service of "on-site survey-assessment-calculation." Utilizing digital means such as big data and artificial intelligence, the traditional seven-step claims process (report-dispatch-survey-assessment-documentation-calculation-payment) is reduced and integrated into three steps: "report-assessment-payment," applying OCR technology to automatically extract claims information, reducing the claims processing cycle for small cases from 30 days to 7 days.

　　Provide "advance payment" contingency plan protection. Establish a three-level "advance payment" contingency plan of "branch, sub-center, headquarters," ensuring advance payment for major cases within 72 hours, and simultaneously initiating "overseas recovery" and risk control plans, communicating and negotiating with overseas legal teams on subsequent case handling. (Chongqing Municipal Financial Office)

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